A service level agreement, often abbreviated as SLA, is used in IT and professional services to define what a vendor is expected to do. It’s part of the contract between any technology vendor and sets up what will be levied…
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When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. Of course,…
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An incident is when something happens that isn’t expected and usually has a negative impact on what you’re doing. When working in information technology (IT), an incident can shut down a network or server and stop work, which is why…
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Developing software, like any project, is complicated and littered with roadblocks. One of those roadblocks is a bug. A bug is a problem with a feature or the functionality of the software, which needs to be fixed before it can…
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Information technology is prevalent in nearly every industry and organization across the globe as the need for data analysis and IT assets such as software and hardware has become critical for most businesses. It’s a diverse and challenging discipline with…
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Creating software is a complex, layered endeavor. It involves many steps and usually has plenty of features. All that means there are many points in the project’s life cycle in which something can go wrong. A test case is an…
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Businesses are always looking for ways to work more efficiently and this is also true in regards to information technology (IT). IT asset management is how businesses make sure those IT resources are being efficiently used. But what is an…
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If you’re running a business or managing a project, the impact of a cybercriminal on your company can be catastrophic. They can steal customer data and ruin your reputation. It’s something many don’t recover from. And, unlike in the physical…
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Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the…
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Organizations across industries build IT infrastructures to store, manage and transfer data for a wide variety of reasons, such as business planning, financial forecasting, operations management or customer relationship management. In simple terms, data is what helps businesses measure their…
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Information technology (IT) is no longer a tucked-away department with little impact on the success of a business. Organizations across industries need data storing, analysis and processing tools to manage every single aspect of their operations, so anything that affects…
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A project isn’t a success when it finishes on time and within budget: the real test of its success or failure is stakeholder satisfaction. If the quality isn’t up to their standards, then no matter how efficiently the project was…
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Every project is different, of course, but the differences when managing software development projects are especially so, due to its distinct life-cycle processes. What Is Software Project Management? Software project management is the planning, managing and tracking of software development…
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